WHY LEADERS MUST FIX SYSTEMS, NOT EFFORT

We assume working harder leads to better results. But reality tells a different story. Arnaldo (Arns) Jara’s The Friction Effect reveals a hidden structure quietly reducing performance. Direct Answer: Why do high performers lose productivity? Because they operate

Most leaders believe their job is to solve problems. They act quickly, stay available, and ensure execution. Early on, this behavior is rewarded. But over time, something breaks. The more you fix, the less your team thinks.